FAQs

Hub234 is an online marketplace that helps Nigerian businesses sell their products globally. We provide warehousing, affordable fulfilment, and a free online storefront.

Any Nigerian business that sells fashion, beauty, or home goods can become a vendor on Hub234.

You can become a vendor by registering on our website, completing the onboarding process, and listing your products.

No, registering and creating a storefront on Hub234 is free.

Visit our website, fill in the 'Request Contact' form and we will get in touch to help you to start.

You will need to provide your business name, contact details, bank details, and product information.

The process takes just 2 minutes to complete.

After registering, visit the Vendor Checklist  page via your dashboard to be guided through the on-boarding process, which includes setting up your store, adding products, and preparing for sales.

Use custom logos, branding elements, and high-quality images to create a unique brand identity.

You can sell fashion, beauty, and home goods that are made in Nigeria.

Go to your vendor dashboard, click "Add New Product," and fill in the product details, including images, descriptions, and prices.

Yes, you can sell variable products by adding different attributes such as size, color, and more.

You can manage your inventory from your vendor dashboard, where you can update stock levels and monitor sales.

Update your inventory status to "Out of Stock" in your vendor dashboard to prevent customers from ordering unavailable items.

Yes, you can enable pre-orders for upcoming products. Specify the expected availability date in the product listing.

Supported image formats include JPEG, PNG, and GIF. Ensure your images are high resolution for the best presentation.

When adding a new product, select "Variable Product" and add attributes such as size and colour to create variations.

Yes, you can create product bundles or sets by listing them as a single product with multiple items included.

Vendors must send products in bulk to our UK warehouse for cheaper and quicker delivery.

Shipping rates start from £2.50. for customers when products are shipped from our UK warehouse.

You can choose to use our shipping partner or use your own partners. We will provide you with an address to ship your products to.

Customers see the correct delivery fee on the site once they have added your product to their shopping cart and entered their address.

If your shipment is delayed, we will notify you immediately and provide an updated delivery timeline.

Shipping methods cannot be changed after an order is placed. Ensure you select the correct shipping method during checkout.

Contact our support team immediately. We will guide you on the steps to take to resolve the issue.

Use transparent bags for individual items, sturdy cardboard boxes for shipping, and where relevant, appropriate cushioning materials to prevent damage.

Familiarize yourself with international shipping regulations and ensure your products meet all requirements. Contact our support team for guidance.

All deliveries for orders are insured for the full amount of the product. If a product is lost during shipping, contact our support team immediately. We will work with the carrier to resolve the issue.

Plan ahead for peak seasons by increasing inventory, processing orders promptly, and communicating any potential delays to customers.

There are two options. You can get paid in Naira for free. You can also get paid in British Pounds Sterling (GBP) directly to your bank account, but this comes with some third party fees.

Payments are processed weekly.

Hub234 does not charge fees for receiving payments; however, your bank may have its own charges.

Yes, you can update your bank details in the vendor dashboard under account settings.

The minimum payout amount is £50. Payments below this amount will be rolled over to the next payment cycle.

Hub234 does not charge transaction fees. However, our payment provider may have its own fees.

For items priced up to £40, we charge a commission of £4 on each item sold. For items priced over £40, we charge a commission of 10%. This is to cover any costs involved in sending out payments to o9ur Vendors.

Our system is very transparent. All you will be charged are our commission and third party card processing fees (less than 1% of total price). In the case we need to add any fees, we will contact vendors to discuss options.

Yes, Hub234 supports various payment methods, including credit/debit cards and PayPal.

Refunds can be issued through your vendor dashboard. Navigate to the order details and select the refund option.

Yes, Hub234 runs general marketing campaigns to promote all vendors. Additionally, vendors are encouraged to market their own products through their storefronts.

All registered vendors automatically participate in monthly sales events. Ensure your products are updated and ready for sales.

Yes, you can set up discounts and promotions through your vendor dashboard.

You can track your sales performance through detailed reports available in your vendor dashboard.

Share your store link on social media platforms, engage with your audience, and use targeted ads to reach more customers.

Yes, we offer various promotional tools such as discount codes, banner ads, and featured listings to help boost your sales.

Use high-quality images, detailed descriptions, relevant keywords, and competitive pricing to improve your product visibility.

Yes, we encourage vendors to collaborate for cross-promotions. Reach out to other vendors in the community to explore opportunities.

You can contact our support team at support@hub234.co.uk or visit our Vendor Resources page on the website for FAQs and guides.

You can manage customer queries and complaints through the vendor dashboard's messaging system.

Yes, we welcome feedback from our vendors. Contact our support team to share your suggestions and ideas.

Each item must be placed in a transparent bag, labelled with the SKU and size, and arranged in a strong cardboard box labelled with your Vendor ID. You can find guidelines for packaging in our Vendor Resources page

Follow the instructions on our Vendor Resources page for shipping individual orders or bulk shipments to the UK warehouse.

Vendors must specify their return policy, which will be displayed on their storefront. You can set your Returns Policy from your Vendor Dashboard. Customers should contact the vendor directly for returns and exchanges.

Handle returns according to your return policy. Ensure clear communication with customers and provide necessary support.

Contact our technical support team at support@hub234.co.uk for assistance with any technical issues.

Click on "Forgot Password" on the login page and follow the instructions to reset your password.

Hub234 supports all major browsers, including Chrome, Firefox, Safari, and Edge. Ensure your browser is updated for the best experience.

Yes, Hub234 is mobile-friendly and can be accessed on smartphones and tablets.

Ensure your images meet the format and size requirements. If issues persist, contact our technical support team.

You can update your account information, including contact details and bank information, through your vendor dashboard. Just click on the "Settings" tab.

Yes, you can deactivate your account by contacting our support team at support@hub234.co.uk

Store settings can be changed through the vendor dashboard, including store name, description, and policies. Just click on the "Settings" tab.

Go to your vendor dashboard, select the product you want to update, and make the necessary changes.

Use the "Forgot Password" feature on the login page to reset your password. If you forget your username, contact our support team.

Vendor accounts are non-transferable. Contact our support team if you need assistance with account changes.

To close your account, contact our support team. Note that closing your account will remove all your product listings and data.

If your account is suspended, you will receive an email detailing the reason and steps to resolve the issue.

Yes, we use advanced security measures to protect your data and ensure safe transactions.

If you suspect a security issue, contact our support team immediately at support@hub234.co.uk.

Optimize your product listings with high-quality images, detailed descriptions, and relevant tags. Engage in marketing activities to drive traffic to your store.

Keep your inventory updated, monitor stock levels regularly, and reorder products in advance to prevent stockouts.

Plan ahead for peak sales periods by ensuring adequate stock levels, preparing marketing campaigns, and optimizing your fulfillment process.

Provide clear and prompt communication, offer flexible return policies, and ensure timely delivery of orders to enhance customer satisfaction.

Address negative reviews professionally by responding promptly, offering solutions, and learning from feedback to improve your service.

Follow your return policy and process returns through your vendor dashboard. Communicate clearly with customers to resolve issues.

Yes, you can provide customer support through the vendor contact form on your storefront. Alternatively, your contact details are also on your storefront.

Yes, we offer training sessions, webinars, and resources to help vendors succeed on our platform.

Yes, our vendor support team is available to provide personalized assistance. Contact us at support@hub234.co.uk.

Follow us on social media (Instagram: @hub_234_market) to stay informed about the latest news, updates, and opportunities on Hub234.

Yes, you can continually add new products and expand your range to meet customer demand.

Collaborate with other vendors, join industry associations, and participate in Hub234's promotional events for growth opportunities.

Yes. Hub234 now offers worldwide delivery. Customers will see the relevant delivery fees when they checkout.