Terms And Conditions
Terms and Conditions
1. Order Processing
- We strive to process and ship your order from our UK warehouse within 1-2 business days after it has been placed.
2. Shipping Timeline
- For UK-based orders, delivery typically occurs within 1-3 working days.
3. Shipping Fees
- Shipping costs are calculated based on your location and the size of your order. These fees are clearly displayed at checkout and are non-refundable.
4. Returns and Exchanges
- We want you to love your purchase. Our Returns Policy can be found on the Shipping tab on our storefront. Please check this before you make a purchase.
5. Tracking and Delivery
- A tracking number will be provided once your order has been dispatched. Unfortunately, we are not responsible for delays caused by shipping carriers.
6. Customer Support
- If you encounter any issues with your order, please contact our customer support team. We are here to assist you via casualsbyatuche@gmail.com
7. Privacy Policy
- We respect your privacy and will only use your personal information to fulfill your order. Your data will not be shared with third parties except as required by law.
Returns Policy
Thank you for shopping with CasualsbyAtuche on Hub234. We are committed to ensuring your satisfaction with our products. If your order has been damaged during delivery and you are not completely satisfied with your purchase based on the above, you may return the item under the conditions outlined below. We will cover the shipping costs for eligible returns.
Return Eligibility:
1. Return Window:
– Items must be returned within 3 days from the date of delivery.
2. Condition of Items:
– Returned items must be in their original condition, unused, and with all original packaging and tags intact.
Return Process:
1. Requesting a Return:
– To initiate a return, please contact our customer service team at casualsbyatuche@gmail.com with your order number and the reason for the return.
2. Shipping Costs:
– We will cover the shipping costs for eligible returns.
– You will receive a prepaid shipping label or reimbursement for return shipping costs.
3. Return Address:
– Returns should be sent to the following address:
Hub234
28, Summerley Court
Bradford
BD108TD
4. Processing Returns:
– Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will be applied to your original method of payment within 48 hours.
Contact Us:
If you have any questions or need further assistance, please contact our customer service team:
- Email: casualsbyatuche@gmail.com
Additional Information:
- We recommend reviewing all product details, descriptions,size chart and customer reviews before making a purchase to ensure it meets your expectations.
- All sales purchases or items purchased with a discount code are final.
- For any inquiries regarding our products, please feel free to contact us prior to making your purchase.
Thank you for shopping with CasualsbyAtuche. We value your business and hope you enjoy our products.
Shipping Policy
Thank you for shopping with us! We are dedicated to providing you with fast and reliable delivery. Here’s what you need to know about our shipping process when we fulfill your orders from our UK warehouse:
1. Order Processing: Your order will be processed and shipped directly from our UK warehouse, ensuring quicker delivery times within the UK and Europe.
2. Shipping Timeline: Enjoy fast delivery with shipping times ranging from 1-3 working days within the UK. For international orders, delivery times will vary based on the destination.
3. Tracking Your Order: Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor your package until it reaches you.
4. Shipping Costs: We offer highly competitive shipping rates starting from just £2.50 within the UK. The exact shipping cost will be calculated at checkout based on your location and the size of your order.
5. Customer Support: If you have any questions or concerns about your order, our customer support team is ready to assist you. We’re here to ensure a smooth shopping experience!
Thank you for choosing CasualsbyAtuche. We are proud to bring you high-quality Nigerian products with the speed and reliability of our UK fulfillment service!